Manuel B. has extensive experience in customer success, onboarding, and project management within the digital marketing and technology sectors. Currently serving as an Onboarding & Migrations Specialist at Momence since October 2024, Manuel previously held the position of Customer Success Manager for North America at Rock Content from January 2022 to October 2024. In this role, responsibilities included aligning customer objectives with internal teams and providing strategic guidance to achieve client goals. Manuel's earlier roles include Project Manager, Global Onboarding Analyst, and Customer Onboarding Analyst at Rock Content, as well as Customer Service and Implementation Consultant at Cake ERP, and Technical Support Analyst at Bling. Educational qualifications include a Technology Degree in Information Technology Management from UniCesumar, a Technology Degree in Systems Development and Analysis from IFRS, and a Mechatronics Technician certification from SENAI RS.