Monique Orr

Monique Orr is a skilled Process and User Experience Specialist at Momentum Group Limited, with extensive experience in user research, usability testing, and workflow optimization since August 2012. Monique's role includes conducting user surveys, overseeing User Acceptance testing, and crafting engaging interfaces for web and mobile platforms. Additionally, Monique manages process improvement initiatives and collaborates with various stakeholders to enhance user experience. Prior experience includes serving as a Senior Enterprise Service Desk Analyst, where responsibilities included providing IT support and managing service requests, and as a Call Center Consultant at Metropolitan, focusing on client engagement and policy management. Monique holds a Bachelor's degree in Industrial and Organizational Psychology, along with certifications in User Experience Design and Web Design from the University of Cape Town.