Keith Smith

Keith Smith currently serves as the Training and Development Manager at Monarch Recovery Management, Inc., where responsibilities include coaching and developing collection professionals to enhance performance and drive revenue. Smith also holds the position of Regional Director at Stream and previously directed collections at Par Funding, leading a B2B collection department focused on innovating strategies for revenue recovery. With extensive experience as a Call Center Site Manager at Capital Accounts LLC, Smith implemented training programs that significantly reduced turnover and improved employee morale. Prior roles include Collection Portfolio Manager at Tate and Kirlin Associates and Tax Examiner at the Internal Revenue Service. Smith's educational background includes an MBA in Leadership from the Jack Welch Management Institute and a Bachelor of Business Administration from Strayer University.