Cassondra Padfield

Cassondra Padfield is a seasoned professional with extensive experience in customer success, training, and instructional design across various industries. Currently a member of the 2023 Cohort at Monday Girl, Cassondra has served as the Manager of Customer Success at LiveCA LLP since November 2021, where responsibilities include managing a customer success team, refining workflows, and fostering an innovative team culture. Prior experience includes roles such as Senior Training Specialist, Working as an Instructional Designer at Bluedrop Training & Simulation, and playing key positions in people management and learning development at TourRadar, where Cassondra significantly improved customer service metrics and training programs. Cassondra's background also encompasses leadership roles in various hospitality positions, complemented by a Bachelor of Arts degree from the University of Toronto Mississauga.