Heidi Crockett

Heidi Crockett is an experienced professional in technical support and education, currently serving as an R&D Technical Support Engineer at monday.com since June 2020, where responsibilities include acting as a subject-matter expert and managing communication between teams and developers. Prior to this role, Heidi held various positions at monday.com, including Senior Technical Support Engineer and Customer Experience Manager, achieving high customer satisfaction rates. Heidi's background in education includes roles as a Science Department Chair and Chemistry Teacher within the NYC Department of Education, where critical thinking and instructional practices were emphasized. Heidi holds a Master of Education in Secondary Education and a Bachelor of Science in Chemistry from William & Mary.