Mercedes Garrido

Mercedes Garrido has extensive experience in business transformation and operations analysis, currently serving as a Senior Consultant in the Business Transformation Office at Moneris since February 2007. Responsibilities include leading change management activities, analyzing impacts for business readiness, conducting process mapping, and supporting user acceptance testing and training efforts. Prior experience includes multiple roles at Sears Canada from October 2001 to February 2007, such as Business Support Analyst, Outbound Campaign Lead, and Customer Support Specialist, demonstrating a strong background in customer experience and change management.