Alain YU is an experienced IT Support Specialist currently working at MongoDB since November 2021. Prior to this role, Alain served as a Mobility Application Operations Engineer at GE Digital, where responsibilities included managing a fleet of over 500,000 Android and iOS devices, providing support to users, training staff, and overseeing incident ticket management. Previous positions also include IT Support roles at Astellas EMEA, Mattel, Inc., and Vertu, as well as a Technical Coordinator at Apple and a Customer Service Manager at Sony. Educational qualifications include certifications in Agile Project Management, ITIL, and various Apple IT courses, as well as a BTS in Management from ISIFA.
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