Erica Chargar Held

Erica Chargar Held has extensive work experience in customer success and sales roles across various companies. Erica currently holds the position of Senior Manager, Customer Success at MongoDB since October 2022. Prior to this, they were the Director of Customer Success, US at BRYTER from May 2022 to September 2022.

Erica also has experience at Sisense, where they served in multiple customer success roles. Erica was the Director of Customer Success from July 2020 to April 2022, Team Lead in Customer Success from July 2018 to July 2020, and a Customer Success Manager from January 2017 to June 2018.

Before joining Sisense, Erica gained experience as a Betterment for Business MBA Intern at Betterment from November 2015 to August 2016, where they worked on a revolutionary 401(k) program. Erica also served as an MBA Intern, Partner Sales Acceleration at Medidata Solutions from June 2015 to August 2015, as well as in various roles at Bloomberg LP from January 2010 to July 2014, including Portfolio & Risk Analytics - Sales Specialist, Sales, and Analytics.

Erica's early career includes a role as a Recruitment Consultant at Michael Page International from June 2008 to December 2009, and summer internships at The Thomson Corporation in 2007 and 2006.

Erica Chargar Held completed their Master of Business Administration (MBA) in General Management and Technology from Columbia Business School between 2014 and 2016. Prior to that, they obtained a Bachelor of Business Administration (BBA) in Finance, Organization & Management from Emory University - Goizueta Business School, graduating from 2004 to 2008. Additionally, Erica participated in a Study Abroad program at UNSW in 2007, but no specific degree was mentioned.