Kody Jones

Kody Jones has a diverse work experience spanning multiple companies and roles.

Starting with MongoDB, Kody worked as a Manager on the Customer Success Team in North California. Their responsibilities included exceeding growth targets consistently and achieving high retention rates. Kody also developed training programs and spearheaded bootcamp programs for customer success.

Next, Kody became a Technical Success Manager, where they pioneered a new role focused on advanced users. Kody continued to exceed growth targets and retention rates while also developing training programs and launching a "Technical Complexity Index" for identifying customers in need of support.

Prior to their managerial roles, Kody worked as a Senior Customer Success Manager and Customer Success Manager at MongoDB. In these positions, they focused on delighting customers and ensuring their satisfaction by providing technical demos, advising on implementation plans, and maintaining strong connections between the customers and the company. Kody also successfully led bootcamp programs and revamped product certifications.

Before joining MongoDB, Kody worked at National Instruments in various roles, including Field Marketing Engineer, Sales Engineer, Team Leader, and Technical Support Engineer. Kody gained extensive experience in marketing, sales, team leadership, and technical support.

Kody also had experiences at The University of Texas at Austin, GE Oil & Gas, and Lockheed Martin as an Undergraduate Research Assistant, Advanced Manufacturing Engineer Intern, and Reliability Engineering Intern respectively.

Overall, Kody Jones has a track record of exceeding targets, driving customer satisfaction, and successfully leading and implementing various programs in the customer success domain.

Kody Jones attended Mansfield HS from 2007 to 2011 but did not obtain a degree or focus on a specific field of study during this time. Later, from 2011 to 2016, Kody attended The University of Texas at Austin, where they earned a Bachelor of Science (BS) degree in Mechanical Engineering. In 2016, Kody also obtained the Certified LabVIEW Developer certification from National Instruments. However, the specific month of obtaining the MongoDB Certified Developer, Associate (C100DEV) certification from MongoDB is not provided.