Mj McCarthy

MJ McCarthy has over 30 years of work experience in various roles within account management and customer success. At MongoDB, they are currently serving as the Head of Global Account Management & Renewals. Prior to that, at Validity Inc., MJ joined the company as the SVP of Global Account Management, where they introduced and evolved the account management practice for a team of 30+ customer account executives. They segmented Validity's customer base, refined auto-renewal processes, and developed growth plays and KPIs for up-selling and cross-selling.

Before Validity Inc., at Everbridge, MJ held multiple roles, including Senior Vice President of Global Account Management and Customer Success. In this role, MJ was responsible for setting the strategy, design, and objectives for achieving best-in-class retention results. They implemented a customer success model and worked cross-functionally to deliver a world-class experience to 5000+ clients. MJ was also a Vice President of Account Management at Everbridge, where they led account managers in various vertical markets, focused on delighting customers and maintaining high retention rates.

Prior to Everbridge, MJ worked at Thomson Reuters as a Sales Manager for Multimedia Solutions and later as a Director of Business Development and Client Relations at Thomson Financial. At CCBN, MJ served as Team Leader and Senior Account Executive, consistently exceeding sales and retention goals, and at Rysher Entertainment, they worked in advertising sales. MJ's early career included a role as an Account Executive at The 400 Group and as an Account Executive at Airborne Express.

Overall, MJ McCarthy has a strong background in account management, customer success, and business development, with a proven track record of achieving growth and retention targets throughout their career.

MJ McCarthy attended Fairfield University from 1989 to 1993, where they earned a Bachelor's Degree in Business with a specialization in Marketing.