Carla Hood

Carla Hood is an experienced customer care and retail management professional with a diverse background in leading customer service teams and driving sales across various companies. Currently serving as Customer Care Manager at Monica Vinader Ltd since November 2019, Carla has progressed from Customer Care Team Lead and Senior Customer Care Associate. Previous roles include Customer Care Coordinator at T2 Tea and Retail Website Manager at EeBria, where responsibilities included managing a retail website and ensuring customer satisfaction. As the Founder and Brewer at Blue Sky Brewing Ltd, Carla developed unique selling propositions in the craft beer market. Extensive experience also includes senior management positions at Sweaty Betty, where Carla excelled in opening new boutiques, achieving sales targets, developing teams, and enhancing customer experiences. Carla holds a Bachelor of Arts in Visual and Performing Arts from Northbrook College.