Donna Shiels

Donna Shiels is an experienced client onboarding and AML professional with a strong background in quality management and compliance within the banking sector. Currently serving as Client Onboarding Quality Manager at Moniepoint Group, Donna previously held key positions at OakNorth Bank as Associate Director Client Onboarding (QC) and National Bank of Egypt UK Ltd as KYC Manager. Donna has extensive experience in conducting quality control checks, managing KYC processes, and overseeing small teams, with expertise in risk assessment and remediation projects. Additional roles include AML Consultant at BDO and various positions at Industrial and Commercial Bank of China, National Bank of Abu Dhabi, Wilmington Trust, and Lloyds Bank Commercial Banking, where responsibilities included client due diligence, KYC remediation, and performance management.