Flavien Fascia

Flavien Fascia is a seasoned professional in service delivery management with extensive experience in change and incident management across various companies. Currently, as a Service Delivery Manager at Monoprix since March 2024, Flavien oversees incident and change management processes. Previously, Flavien worked at Pôle emploi from December 2021 to February 2025, focusing on change compliance, escalation procedures, and project presentations. Prior roles include Service Delivery Manager positions at BNP Paribas, where responsibilities included managing cross-domain requests and crisis management, and at Deret, leading a team of technicians and enhancing incident management processes. Earlier experience encompasses supervisory roles at PRESSTALIS and technical support positions at KPMG and Mazars, providing comprehensive IT support and systems management. Flavien holds a BTS in Network Systems and Telecommunications from Webitech Paris, attained from 2017 to 2018.