Jay Konrad has extensive experience in customer care and support, currently serving as the Senior Director of Customer Care & Retention and Product Owner at Monotype GmbH since August 2006, where responsibilities include leading teams in developing web-based shops, apps, and tools as a Certified Scrum Product Owner. Prior positions at Linotype GmbH from August 2000 to August 2006 included roles such as Director Customer Support and Senior Customer Service Representative. Earlier, Jay Konrad worked as a Customer Service Specialist at Fraport AG from August 1995 to August 2000. Academic credentials include a degree from Johannes Gutenberg University Mainz (1991-1997) and the Abitur from Gymnasium am kurfürstlichen Schloss zu Mainz (1988-1991).
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