Monroe Plan for Medical Care
Charles Towles has extensive experience in IT management and network administration. Currently serving as IT Manager at Common Ground Health since October 2016, Towles also holds the position of Network Administrator at Monroe Plan for Medical Care, responsible for network security and compliance. Previous roles include Senior Solutions Architect at Xerox, where management of a 24/7 international support team for CRM and field service business units was key, as well as Senior Systems Engineer at Ciber Consulting Inc and Western New York Computing Services. Charles Towles holds dual Bachelor’s degrees in Psychology from SUNY Geneseo.
Monroe Plan for Medical Care
For over 50 years, Monroe Plan for Medical Care, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance. Monroe Plan has consistently been recognized as a national leader in the “safety net” area, with a proven track record of improving health outcomes and reducing disparities. At our inception, Monroe Plan established an Independent Physician Association (IPA) uniquely dedicated to serving government sponsored program recipients. Today, the IPA represents over 12,000 providers in Western NY. Monroe Plan also has a robust and growing Health Home Care Management Agency (CMA) that is contracted with Health Home Hubs Serving 27 counties and close to 3000 members. Our CMA is widely recognized for providing expert and empathetic support to members and positively impacting health care outcomes as a result. Finally, Monroe Plan is the parent company of MP CareSolutions, a Healthcare Management Services Subsidiary. Through MP CareSolutions, we provide services to healthcare companies, large and small, offering expertise in Care Management, Utilization Management, Analytics, Provider Network Operations and more.