Alan McDowell

Alan McDowell is a seasoned professional with extensive experience in customer dispute resolution and e-commerce management. Currently serving as a Senior Dispute Specialist at Monzo Bank since April 2021, Alan previously held roles as an adjudicator and investigator at the Financial Ombudsman Service from April 2015 to April 2021. Alan began the career in the marine industry as an E-Commerce Manager at Chas Newens Marine, where significant achievements included the successful redevelopment of the company’s website and the transition to global sales. Earlier career experiences included project management in the catering sector with Compass Group and retail marketing assistance at Entertainment UK. Alan holds a degree in Politics and Contemporary History from Brunel University of London and a diploma in Newspaper Journalism from NoSweat Journalism Training.