Elaina Costello Crilly

Elaina Costello Crilly has a diverse work experience spanning across multiple industries and roles. Elaina began their career in 2004 as an Accounts Administrator at Cameron Linn Limited, where they handled administration for the accounts and payroll team. Elaina then moved on to work as a Mortgage Agent at first direct from 2005 to 2007, handling both inbound and outbound sales for mortgages and banking products.

In 2007, Elaina joined Tarmac and held various positions including Customer Service Team Leader, Minimix Manager, and Customer Service Manager. In these roles, they managed teams, ensured high customer standards were met, and developed service standards. During their time at Tarmac, Elaina also led a sector of the business that focused on small loads of concrete.

In 2017, they briefly worked as a Team Manager at first direct, creating an inspiring team environment and setting clear goals. From 2014 to 2019, Elaina worked at HSBC, starting as a Senior Mortgage Associate before moving on to roles such as Risk Prioritisation Officer and Investigator - Investigative Reporting. In these positions, they focused on anti-money laundering, risk mitigation, and stakeholder management.

Most recently, Elaina joined Monzo Bank in 2021. Elaina has held roles such as Financial Crime Team Manager and FC Screening Operations Manager (caregiver cover). Elaina'sresponsibilities at Monzo Bank include improving processes, delivering cost-effective solutions, and developing high-performing teams.

Overall, Elaina Costello Crilly has gained extensive experience in financial services, customer service, team management, and anti-money laundering throughout their career.

Elaina Costello Crilly has a diverse educational background. Elaina began their education at Earnock High School, where they completed their secondary education from 2000 to 2004. Elaina then pursued a Diploma in Management from Motherwell College, focusing on Business, Management, Marketing, and Related Support Services, from 2010 to 2012. In 2014, Elaina earned an SVQ from Microcom in Providing Financial Services.

Elaina further expanded their knowledge and skills by completing a range of certificates from the ICA (Institution of Compliance Association) in 2019 and 2020. Elaina'scertificates covered various topics related to Financial Crime Prevention, Anti-Money Laundering (AML), and Cyber Security.

Currently, Elaina is enrolled at The Open University, where they are working towards a BSc Honours Degree in Health Science. Elaina started in 2018 and is expected to graduate in 2022.

Lastly, in 2004, Elaina gained an ECDL (European Computer Driving Licence) from ITEC, emphasizing their proficiency in Information Technology.