Ian McCormick

Ian McCormick has a diverse work experience spanning over several companies and industries.

Ian recently worked as a Customer Support Senior Manager at Monzo Bank since September 2019.

Prior to that, Ian was the Donor Contact Centre Manager at the Welsh Blood Service starting in November 2015. In this role, they developed and managed a multichannel communications site to engage donors and maximize attendance at donation clinics.

Ian also held the position of Telesales Manager at PHS Group from May 2014 to October 2015. Ian'sresponsibilities included managing the existing National Accounts Telesales function and building a Regional Telesales team to increase sales in the SME sector.

From 2010 to 2014, Ian served as the Head of International Communications for The Exchange Group of Companies. In this role, they were involved in various tasks such as web design, marketing, compliance, and business process development.

Earlier in their career, Ian worked at Cartel Group as the Head of International Communications, where they managed onshore and offshore call center partners and later took on the role of managing the full contact center function.

Lastly, Ian started their career at The Accident Group in 1999, initially as a Sales Support Manager before progressing to Operations Manager. Ian was responsible for managing a team of agents and played a crucial role in the company's rapid growth.

Overall, Ian McCormick has demonstrated a wide range of skills and experience in customer support, communications, sales, and operations management in various industries.

Ian McCormick attended Bangor University from 1994 to 1997. During this time, they earned a Bachelor of Arts degree in Economics.