James Hough

James Hough has a strong and diverse work experience. James started their career in 2011 at Interflora British Unit, where they held various roles including Customer Advisor, Customer Contact Centre Senior Advisor, Customer Contact Centre Team Leader, Service Level Manager, and Resource Planning Manager. In 2015, they joined Lincolnshire Fire & Rescue as a Firefighter and later progressed to the roles of Crew Manager and Watch Manager. Currently, they are working at Monzo Bank as a Fraud & Disputes Service Manager. James has also held the positions of Operational Excellence Manager and Strategic Planning Manager in the Financial Crime & Fraud department at Monzo Bank.

James Hough started their education in 2002 at Helen Parkhurst, NL, where they completed their studies until 2007. No specific degree or field of study is mentioned for this period. In 2007, they attended Grantham College, where they obtained a BTEC National Certificate in Public Services, completing their education in 2009. Returning to education after a break, James attended Ulster University from 2017 to 2018, earning an Advanced Certificate in Customer Contact Planning and Management. Lastly, from 2018 to 2019, they pursued an Advanced Diploma in Managing the Customer Contact at Ulster University.