Katherine V. is an accomplished user researcher with extensive experience in various roles within prominent organizations. Currently serving as the Director of User Research at Monzo Bank since October 2019, Katherine has progressed through the ranks from Head of User Research to Senior User Researcher. Prior experience includes positions as UX Research Manager and Senior UX Researcher at Marks and Spencer, and a significant tenure at Citizens Advice where Katherine held roles ranging from Senior User Researcher & Discipline Lead to Senior Policy Researcher & Service Designer. Additional experience includes research and communications at Makerversity and roles in research assistance and coordination at Lemos&Crane and Stonewall, respectively. Katherine holds a Bachelor of Arts in Social Anthropology from the University of Cambridge.
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