Katrina O'Donnell

Katrina O'Donnell is an accomplished professional with extensive experience in customer engagement and marketing strategy. Currently serving as the Director of Customer Engagement & CRM at Monzo Bank since August 2024, Katrina previously held notable positions including Senior Director of Consumer Marketing at Holibob and Director of Retention at Gopuff. Prior to those roles, Katrina was the Director of Customer and Loyalty at Boots UK and spent nearly a decade at Tripadvisor, progressing through various senior roles in membership growth and retention. Additionally, Katrina has experience as a Digital Media Consultant at Polydor and an eCRM Manager at HMV Retail Ltd, showcasing a robust background in digital customer relationship management.