Kim Giles is a Quality Assurance Analyst at Monzo Bank, specializing in vulnerable customers, financial health, and business banking since February 2020. In this role, Kim reviews customer interactions to ensure compliance with regulatory requirements and identifies knowledge gaps for the knowledge management system. Prior experience includes serving as Marketing Manager at Stablesoft-Europe from November 2018 to February 2020, where Kim enhanced website traffic and developed marketing strategies. Previously, as Customer Services Manager at Stablesoft-Europe from February 2010 to January 2016, Kim cultivated strong client relationships and improved service standards. Early career experience includes roles as a Student Nurse at NHS and Care Assistant at Barchester Healthcare, coupled with a solid educational background in nursing and health care from the University of Plymouth and Somerset County Training.
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