Leo Kopferschmitt

Leo Kopferschmitt is a Product & Operational Change Manager at Monzo Bank since May 2019, focusing on enhancing customer service tools and improving operational efficiency through various initiatives, including AI agent integration and self-service tool discoverability. Prior experience includes roles at Christchurch Electric Bicycles as a Social Media Manager and eBike Specialist, and at Evans Cycles as a Sales Assistant and Bike Builder. Leo holds a Bachelor of Architecture degree from the University of Brighton and has additional educational experience at Brno University of Technology.