Maariya Norat

Maariya Norat has a diverse work experience that spans over a decade. Maariya has been working at Monzo Bank since September 2020, where they hold the position of Customer Journey Design and Implementation Manager for Financial Health. Prior to that, they worked at TSB Bank from September 2016 to August 2020. During their time at TSB Bank, they served as the Assistant Customer Journey Manager and Vulnerable Customer Champion from October 2018 to August 2020. Before that, they worked as a Customer Service Consultant from September 2016 to October 2018. Additionally, Maariya Norat gained experience working at Daily Field Store as a Customer Service Sales Assistant from September 2009 to September 2016. Furthermore, they served as an Outreach Mentor at the University of Birmingham from September 2014 to April 2015.

Maariya Norat completed their Bachelor of Arts (BA) degree in Geography from the University of Birmingham between 2013 and 2016. Prior to that, they attended the High School for Girls in Gloucester from 2011 to 2013 where they studied Geography (A), Biology (A), and English Literature (B) at the A level. In terms of additional certifications, Maariya obtained the following: "User Experience Design 40 hours" from General Assembly in February 2023, "Digital skills: User Experience" from Accenture in December 2022, "Customer Experience: Journey Mapping" from LinkedIn in April 2022, and "Journey Mapping: Case Study in Action" also from LinkedIn in April 2022.