Richard Argyle-Guy is the Head of Change & Learning for Financial Crime, Fraud & Disputes at Monzo Bank, where they lead teams to enhance operational readiness and oversee the Learning & Development strategy. Previously, they served as a Senior Project Manager at Travelex, focusing on improving cash supply and releasing working capital. With a strong history in contact centre and operational leadership at HSBC, Richard has managed large teams and driven strategic transformational change across multiple global locations. Their expertise includes delivering superior customer service and optimizing operational efficiencies throughout their career.
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