Wilmo M. is a seasoned IT professional with extensive experience in technical support and systems administration. Currently serving as a Senior Technical Support Analyst at Moody's Corporation since August 2021, Wilmo previously held roles in various organizations, including IT Systems and Application Support at Caring.com, where responsibilities encompassed end-user support, asset tracking, and device deployment using modern methods like Apple Business Manager and MDM. Wilmo has a strong background in managing systems through Jira Service Management, Google Workspace, and Kace, along with experience in desktop support, Active Directory administration, and security enhancements. Education includes a Bachelor of Science in Technical Management from DeVry University.
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