John M.

John M. possesses extensive experience in IT service management, currently serving as the Incident and Problem Process Owner at Moog Inc. since February 2021. Prior roles include ITSM Service Delivery Project Director at University of Rochester Medical Center, where John directed the implementation of the ServiceNow platform and enhanced service design through ITIL best practices. As Global IT Services Manager at CooperVision, John managed global IT service management projects, while earlier positions included Service Delivery Manager at Purdue University, where John successfully implemented a service management suite saving the organization significant costs. John began a career in IT at Coca-Cola Enterprises, progressing through various roles over 12 years, including Service Manager responsible for managing IT Field Services in the UK. John holds a Master of Science in Estuarine and Coastal Science and Management from the University of Hull and a Bachelor of Science in Geography from London Metropolitan University.