Bala Baskaran

Manager of Customer Success at Moogsoft

Bala Baskaran has over 20 years of experience in the IT industry. Bala began their career in 1999 as a Trainee at TCS, progressing to a Software Developer, Lead Developer, System Administrator, Automation Test Lead, Assistant Consultant, and Information Technology Analyst - Associate Consultant. In 2008, they became a Senior Consultant at Wipro Limited, and then a Project Manager, Technical Project Manager, Program Manager, and Tools & Automation Group - Program Manager. In 2020, they joined Moogsoft as the Manager of Customer Success, Senior Technical Account Manager, and GSI Customer Success Manager, where they are responsible for overseeing customers' product delivery, adoption, and sustainability needs, with a focus on Global Systems Integrations (GSI) / Managed Service Providers (MSP). Bala is also a trusted business and technical advisor to customers.

Bala Baskaran's education history includes a Bachelor of Engineering (B.E.) in Electronics and Communications Engineering from PSG College of Technology from 1995 to 1999, and a Higher Diploma in Software Engineering from APTECH Computer Education from 1995 to 1998. Bala also holds certifications from Wipro Limited, BMC Software, British Council, Universitas 21, Amazon Web Services (AWS), and EXIN. These include the Global Leader Program from Wipro (2018), BMC Certified Administrator: Atrium Discovery and Dependency Mapping 8.2 (2012), English Evolution - Advanced Level (2011), Power Consulting (2009), MBA 701 PROJECT MANAGEMENT METHODS (2008), AWS Certified Cloud Practitioner (2021), and ITIL Foundation certificate in IT Service Management - 2011 (undated).

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Timeline

  • Manager of Customer Success

    April, 2022 - present

  • Senior Technical Account Manager

    January, 2021

  • GSI Customer Success Manager

    April, 2020

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