Sancia Pereira

Sancia Pereira is an experienced professional in customer experience and relationship management, currently serving as a Customer Experience Lead at More Retail Private Limited since February 2024 and as a Customer Relationship Management Specialist at Reliance Retail since July 2022, where responsibilities include managing the voice of the customer. Sancia previously held the position of Deputy Manager focusing on voice of customer and customer experience in the New Commerce Grocery sector. Additional experience includes a role in business research at Avalon Global Research from September 2018 to June 2022 and a Guest Services Associate position at Jet Airways from September 2015 to September 2018. Sancia holds a Master of Business Administration in Marketing from St. Francis Institute of Technology and a Bachelor of Management Studies from the University of Mumbai, complemented by a High School Diploma in Commerce from St. Andrew's College of Arts, Science and Commerce.