Phil Shaw

Phil Shaw has a diverse work experience spanning various roles and companies.

Starting with their most recent position as the Director of Customer Success at Morpheus Data, they were responsible for building and maintaining strong relationships with customers, mentoring support staff and managers, and implementing process improvements. Prior to that, they worked as a Customer Success Manager at the same company, where their role involved maintaining customer relationships, understanding customer use cases, and driving value through Morpheus.

Before joining Morpheus, Phil held positions at AstraZeneca. Phil served as the ServiceNow Run and Build Lead, overseeing a global devops team and utilizing automation to increase development output and support metrics. Phil also worked as the IT Infrastructure Major Programs Lead, managing global resources and project managers to deliver infrastructure and middleware projects. Additionally, they served as the Code Red Manager, leading urgent interrelated projects to meet customer and business needs. Phil started their journey at AstraZeneca as a Project Manager.

Phil also gained experience as a Technical Project Manager at HookLogic, Inc., where they worked closely with e-commerce customers in the UK and Europe, managing software implementations and maintaining client relationships.

Furthermore, Phil worked at Phones4U as a Technical Project Manager, and at GE and United Utilities in earlier roles, adding to their technical expertise.

Overall, Phil Shaw's work experience showcases extensive experience in customer success, project management, technical leadership, and global team management.

Phil Shaw attended Manchester Metropolitan University from 1997 to 2000, where they obtained a Bachelor of Science (BSc) degree in Business Information Technology. Additionally, during the same period, they also studied at Alliance Manchester Business School and earned another Bachelor of Science (BSc) degree in Business Information Technology.

In terms of additional certifications, Phil Shaw obtained the following:

- DevOps Foundation certification from the DevOps Institution in July 2017.

- Prince2 Foundation and Practitioner certification in January 2014 (institution not specified).

- ITIL Intermediate Certificate in Service Operation from BCS in October 2011.

- Foundation Certificate in IT SERVICE MANAGEMENT (V2) from BCS in January 2007.