Jen Price

Jen Price has extensive experience in customer insight and service leadership, serving as the Director of Customer Insight and Customer Service at Morrisons from April 2017 to September 2023, where responsibilities included overseeing a multi-million-pound contact center across three continents. Jen previously held roles at Morrisons, such as Head of Customer Insight and Senior Customer Service Manager, focusing on customer-centric strategies and cultural improvements that enhanced customer satisfaction. Prior experience at Bupa as Strategy & Research Manager involved developing propositions for healthcare services and conducting customer insight analysis, while earlier roles included operational management and organizational development. Jen is pursuing an Executive MBA at Cranfield University, building upon an Advanced Diploma in Business Management from the University of Tasmania.