Launa Senior

Launa Senior is a seasoned professional with extensive experience in customer insight and research, currently serving as the Senior Insight Manager for Customer Experience and Research at Morrisons since September 2017. In this role, Launa leads the customer experience team and manages the voice of customer programme, delivering actionable insights across various customer touchpoints. Prior positions at Morrisons include Customer Insight Manager for both Customer Experience and Research, where Launa oversaw strategic qualitative and quantitative research and brand tracking. Launa's early career included positions at Unison and New Look, where essential skills in communication and management were developed. Launa holds a BSc in Accounting and Finance from Leeds Trinity University and has completed educational qualifications at the University of Leeds and Notre Dame Sixth Form College.