Muazzam S.

Muazzam S. is a seasoned Technology Manager with extensive experience in IT service delivery and process management, currently leading Service Desk, Incident Management, and Knowledge Management at Morrisons since December 2021, where responsibilities include ITIL-driven process ownership and customer-centric service excellence. Previous roles at BJSS involved IT service process analysis for critical NHS digital services, while at Provident Financial Group, Muazzam S. managed incident and problem management across various financial products, demonstrating strong leadership in major incident resolutions and service performance. Educational qualifications include an Advance Level Apprenticeship in Customer Service and a BTEC National Certificate in IT e-Practitioners.