MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
We are looking for a motivated Program Support Worker to join our MOSAIC Engage team! Not sure if you're 100% qualified? We encourage you to apply anyway!
POSITION FUNCTION:
The Program Support Worker assists the Coordinators in providing client-based service and administrative support to the CLBPT and CELPIP programs and ensures that all testing procedures are followed. The Program Support Worker may also assist with the other MOSAIC Engage programs that operate at the site.
KEY DUTIES AND RESPONSIBILITIES:
- Perform administrative tasks: answer inquiries about the programs/projects; file documents; produce documents and spreadsheets; order office/program supplies and maintain inventory; code invoices; enter/record financial data and other data.
- Respond to client inquiries in a timely manner.
- Support clients: register them; maintain client records; provide information/referrals and orientation; additional support as assigned.
- Prepare and/or assist with correspondence, invoices, presentations, publications, marketing, reports, and surveys.
- Research and compile information and data.
- Maintain client files to proper standards.
- Coordinates the movement of clients between waiting room and test rooms
- Trained as an invigilator to carry out the following tasks:
- Checks identity of test takers
- Secures integrity of the test
- Writes date and timing information on board
- Ensures that the listening, reading and writing test room is quiet, well lit, and free of distractions
- Manages the test delivery and timing
- Remains in the test room for the duration of the administration
- Collects and count all test booklets and answer sheets
- Delivers the completed test to the test day supervisor for scanning
- Ensures invigilation materials are in order
- Scans all test material to assessment centre for marking if applicable
- Uploads client ID’s and confirm payments if applicable
- Answers general client inquiries via both the phone system and inquiry forms
- Processes additional client requests: enquiries on results, additional Test Report Forms and refunds or transfers if applicable
- Documents any irregularities and reports to the Coordinator if necessary
QUALIFICATIONS:
- Knowledge: Office management principles, methods, and procedures; sorting/filing techniques, records retention policies and schedules; proper spelling, grammar, punctuation, and sentence structure; documentation of services and diversity; specific knowledge related to the function or the focus of the program, project, or service.
- Education/Certifications: Certificate or diploma in business administration, office management, data analytics or a combination of work and appropriate office administration experience.
- Skills/Abilities: English communications skills, other languages an asset, conflict resolution skills, cultural Sensitivity, organized and able to set priorities and meet deadlines, Initiative, able to work independently and with a team, tactful, discrete, diplomatic, patient, flexible
- Experience: Organizing and maintaining office procedures; working with individuals from diverse backgrounds, previous experience in a language training/testing/ invigilation settings an asset
- Physical Requirements: Sitting, standing, bending, and ability to lift 10 kg
- Other: Current, satisfactory Criminal Record Check
COMPENSATION: $25.68 per hour
HOURS: 35 hours per week, primarily Tuesday to Saturday. Schedule may vary weekly based on team needs, especially during the initial period. Some on-call availability may be required.
Candidate must be able to commute to 206 - 2555 Commercial Dr. Vancouver, British Columbia V5N 4C1
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: February 18, 2025 at 4:30pm
IMPORTANT NOTES:
- MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.