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Paul Follett

Customer Service Manager at MotoNovo Finance

Paul Follett is an experienced professional in customer onboarding and dialler management, currently serving as the Customer Onboarding Manager at MotoNovo Finance since June 2022. Responsibilities include managing relationships with dialler providers, strategically reallocating advisors, and transforming departmental focus towards Consumer Duty calls. Previous roles span a range of positions at Admiral Group Plc from January 1996 to April 2020, including Dialler Manager and Outbound Senior Team Manager, where Paul shaped dialing strategies and led teams in achieving sales targets. Paul also held a position as Dialler Manager at Usay Compare, managing dialling strategies and collaborating with various stakeholders to enhance campaign performance.

Location

Cardiff, United Kingdom

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MotoNovo Finance

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We’re one of the UK's fastest growing independent finance companies, helping thousands of people fund the car, van or bike of their dreams. Working with thousands of trusted dealer partners across the UK, we’ve been in the industry for over 40 years and we’re now part of the Aldermore Group. Our car search platform, findandfundmycar.com, helps customers find and fund their next vehicle all in one place, while offering free advertising for our dealer partners. In 2020, we were awarded: • Finance Provider of the Year - Motor Trader Awards • Best Independent Lender (Bank Owned) - Car Finance Awards • Bank Owned Independent Finance Provider of the Year - Motor Finance Europe Awards • Best Vulnerable Customer Support - Covid-19 CCS Awards • Fraud Prevention Team of the Year - Credit Awards • Finance Provider of the Year - Motor Trader Independent Dealer Awards (Feb 21) Follow to hear about our products, services and initiatives, the latest regulatory news and useful tips for dealerships. We’ll also keep you up to date with findandfund news and a snapshot of life at MotoNovo. We couldn’t do any of this without our MotoNovians, so if you’re interested in joining us, take a look at our latest vacancies at www.motonovocareers.com.


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501-1,000

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