Paul Follett is an experienced professional in customer onboarding and dialler management, currently serving as the Customer Onboarding Manager at MotoNovo Finance since June 2022. Responsibilities include managing relationships with dialler providers, strategically reallocating advisors, and transforming departmental focus towards Consumer Duty calls. Previous roles span a range of positions at Admiral Group Plc from January 1996 to April 2020, including Dialler Manager and Outbound Senior Team Manager, where Paul shaped dialing strategies and led teams in achieving sales targets. Paul also held a position as Dialler Manager at Usay Compare, managing dialling strategies and collaborating with various stakeholders to enhance campaign performance.
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