Derek McCauley

Derek McCauley has a diverse work experience spanning over several companies and industries. Derek most recently worked at Motus as a Sr. Director, overseeing MMS Operations. In this role, Derek was responsible for designing personalized asset reimbursement programs for businesses and employees.

Prior to Motus, Derek worked at Zylo as a Sr. SaaS Consultant. Here, they helped businesses optimize their SaaS investments through data-driven insights and benchmarks.

Before joining Zylo, Derek held multiple positions at Tangoe. As the Vice President of Service Excellence, they led a global team and implemented customer success management strategies, including Net Promoter Score and business reviews. Derek also played a key role in enhancing the customer experience and advocacy programs.

Derek also had a tenure at MOBI Wireless Management, where they held various roles, including Vice President of Services and Director of Service Delivery. Derek scaled the global SAAS customer experience team and facilitated successful integration after the company's acquisition by Tangoe.

Earlier in their career, Derek worked at Pedcor Investments as a Customer Service Manager and at Mike's Carwash, Inc. as an Assistant Manager.

Overall, Derek McCauley's work experience demonstrates their expertise in operations, customer service, and optimizing business processes.

Derek McCauley attended Ball State University from 2000 to 2004, where they obtained a Bachelor of Science (BS) degree in Marketing and Sales. In March 2021, they also obtained a certification in Critical Thinking from LinkedIn.