Gail Hovanec

Gail Hovanec is an accomplished Lead Support Engineer at Mountain Leverage since January 2020, with extensive experience in technical support and customer service. Previously, Gail served as a Senior Lead Technical Support Engineer at Honeywell Scanning & Mobility from October 2006 to January 2020, specializing in level 2+ support for Vocollect Voice Solutions and leading training and mentoring initiatives for the Tier 2 Technical Support Team. Earlier in the career, Gail held the position of Senior IT Customer Support Specialist, troubleshooting and repairing PCs, managing software installations, and overseeing IT department processes. Gail holds a certification in Computer Programming & Operations from Duff's Business Institute completed in 1984.