Mike McWilliams

Mike McWilliams is a dynamic business leader with 15 years of experience in customer care outsourcing, currently serving as Senior Sales Director at Movate since August 2021. McWilliams specializes in enhancing customer experiences through innovative solutions involving agents, gig experts, analytics, and AI. As an executive board member of the City of Geneva's Recreation Advisory Board from January 2017 to January 2024, advisory support has been provided for recreational planning and funding. Prior experience includes significant roles at Concentrix, where responsibilities spanned sales management and operations across North America and Europe. McWilliams also has a background in technical support and holds a Certificate in Therapeutic Crisis Intervention from Cornell University, along with an Associate of Arts and Sciences in Criminal Justice from Finger Lakes Community College.