Ignacio Romero Acero

Ignacio Romero Acero is an experienced professional in customer experience and quality assurance, currently serving as the Head of Customer Experience at Movistar Prosegur Alarmas since February 2021, after holding the position of Manager of Customer Experience and Quality Assurance. Prior to this, Ignacio was a Customer Experience Senior Consultant at Verisure Securitas Direct between September 2019 and February 2021, and worked as a Customer Business Analyst at RCI Bank and Services España from February 2017 to September 2019. Other notable roles include Course Leader at EF Education First and a participation program at Banco Santander aimed at understanding banking operations. Ignacio's educational background includes a Master's degree in Business Intelligence and Technological Innovation from EAE Business School and a degree in Business Administration and Law from Universidad Rey Juan Carlos, among other academic achievements across various institutions in Europe.