Mozaic Services Limited
Rob Wilkinson is an experienced Information Technology Consultant specializing in IT Service Management and Change Management. Currently employed at the Department of Health and Social Care and Mozaic Services Limited since July 2021, Rob has previously held various roles, including IT Service Management Consultant at the UK Home Office and Service Management SME at Methods. Rob's extensive background includes managing change processes for high-profile organizations such as Sony, GAME, and Siemens, demonstrating a strong capability in designing, implementing, and optimizing ITSM tools and processes. Key responsibilities have included overseeing business-as-usual activities, facilitating governance forums, conducting training, and ensuring compliance and continual service improvement across various IT environments.
Mozaic Services Limited
Mozaic is an independent consultancy, helping IT and Digital leaders assess and improve their strategy, delivery and operations. We work collaboratively alongside our clients to design and implement radical improvements in performance and agility, using automation, tooling and by delivering new ways of working. Our experienced team and proven capabilities make us the partner of choice for transformational Operating Model design and implementation. Areas in which Mozaic can help include: - Operating Model Design and Transformation - IT Service Management - Sourcing Strategies - Tooling & Platforms - Cloud Adoption - Agile Methodologies - DevOps / Automation - Operational Resilience - Cost Optimisation - Service Design