Joseph Cuevas

Joseph Cuevas is a seasoned professional in product support and customer operations, currently serving as a Senior Staff Product Support Manager and User Support Operations Manager at Mozilla since July 2021. Prior to this role, Joseph held positions at Warner Bros. Entertainment from July 2019 to July 2021 as an Analyst in Content Operations & Customer Support, where responsibilities included analyzing customer support metrics for multiple WarnerMedia brands. Joseph's experience at Epic Games from July 2013 to March 2019 encompassed roles such as Player Support Lead, where oversight of frontline support agents and collaboration across global teams were key duties, and Player Support Specialist, marking the establishment of the Player Support team. Earlier positions include Quality Assurance Tester at Epic Games, Apple Advisor at Xerox, MMO Game Support Specialist at Funcom, and Assistant Store Manager at Blockbuster.