Mayank Srivastava is currently an IT Operations & Vendor Management Lead at Mphasis, where they deliver enterprise-wide IT support and manage a large-scale engineering team. Known for their expertise in SLA management and operational excellence, Mayank handles over 400 ServiceNow incident tickets daily while ensuring high levels of end-user satisfaction. Previously, they served as an Account Services Representative and Senior Technical Support Representative at Concentrix, where they enhanced customer support and managed escalations effectively. Mayank holds a Master of Computer Applications from Subharti University and is currently pursuing a Bachelor of Computer Applications at the same institution.
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