Suresh Vedakumar is a visionary ITSM professional with over 20 years in the IT industry, currently serving as Associate Vice President & Lead - ITSM at Mphasis, where they focus on designing and implementing IT service models that enhance customer experience. Previously, they held various roles at companies such as HCL Comnet Limited, Ford Motor Company, and Brigade Corporation, building expertise in service assurance, infrastructure support, and ITSM advisory. Suresh holds a Bachelor of Engineering in Computer Science and Engineering from Karunya Institute of Technology and completed a Diploma in Computer Technology at JACSI Polytechnic. Their experience is marked by a commitment to strategic process design and improvement in enterprise service management practices.
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