Jill Northrop

Jill Northrop has extensive work experience in various leadership roles. Jill is currently serving as the Chief Client Experience Officer at MPX, where they oversee the delivery of communication solutions for organizations. Additionally, they worked as a Certified Professional Coach at Specialized in Emerging Leaders.

Prior to their current role, Jill served as the Director of Customer Support at IDEXX, where they managed a customer service organization. Jill was responsible for medical consulting services, contact centers, and billing services.

Jill also held the position of Director of Care Navigation at Grand Rounds, Inc., where they led care coordination and employee development efforts.

Earlier in their career, Jill worked at WEX, primarily serving as the Vice President of Global Service. Jill provided strategic planning and direction for customer support, partner, merchant, and corporate accounts. Jill also served as the Vice President of Service Delivery and held various management positions, including Director of Receivable Management and Loss Prevention Operations, Portfolio Manager, and Loss Prevention Manager.

Overall, Jill Northrop has showcased their expertise in customer service, leadership, and strategic planning throughout their career.

Jill Northrop completed their education history with a variety of professional certification programs and development programs. In 2002, they obtained a professional certification in High Performance Management Techniques from the Customer Operations Performance Center. In 2013-2014, they furthered their education with a Professional Certification in Leadership from the Institute for Civic Leadership Intensive. In 2015, Jill completed an Integrated Leadership Development Program in Global Leadership from WEX Organizational Development. Finally, in 2018-2019, they pursued a Certified Gestalt Coach specializing in Emerging Leaders degree from the Gestalt International Study Center in their Professional Coaching Certification Program.