MPX
Jill Northrop has extensive work experience in various leadership roles. Jill is currently serving as the Chief Client Experience Officer at MPX, where they oversee the delivery of communication solutions for organizations. Additionally, they worked as a Certified Professional Coach at Specialized in Emerging Leaders.
Prior to their current role, Jill served as the Director of Customer Support at IDEXX, where they managed a customer service organization. Jill was responsible for medical consulting services, contact centers, and billing services.
Jill also held the position of Director of Care Navigation at Grand Rounds, Inc., where they led care coordination and employee development efforts.
Earlier in their career, Jill worked at WEX, primarily serving as the Vice President of Global Service. Jill provided strategic planning and direction for customer support, partner, merchant, and corporate accounts. Jill also served as the Vice President of Service Delivery and held various management positions, including Director of Receivable Management and Loss Prevention Operations, Portfolio Manager, and Loss Prevention Manager.
Overall, Jill Northrop has showcased their expertise in customer service, leadership, and strategic planning throughout their career.
Jill Northrop completed their education history with a variety of professional certification programs and development programs. In 2002, they obtained a professional certification in High Performance Management Techniques from the Customer Operations Performance Center. In 2013-2014, they furthered their education with a Professional Certification in Leadership from the Institute for Civic Leadership Intensive. In 2015, Jill completed an Integrated Leadership Development Program in Global Leadership from WEX Organizational Development. Finally, in 2018-2019, they pursued a Certified Gestalt Coach specializing in Emerging Leaders degree from the Gestalt International Study Center in their Professional Coaching Certification Program.
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MPX
MPX is a technology company, providing comprehensive communications solutions to organizations across many industries. We have a unique culture of high-performing people who proudly solve business communication problems for our clients. Our culture is fast paced. We depend on each other to contribute, to do our respective parts. We attract and retain doers and problem solvers. Our clients choose us because we listen to them and challenge them to bring innovative ideas, process improvements, and cost savings. Creating Customer Experiences Unlike Any Other. MPX has 80+ years of deep experience and innovation with print, digital, mail and data integration to deliver world class customer experiences in industries including: • Healthcare • Insurance • Finance • Government • Energy MPX Business Solutions: • Statements and Billing Services • Electronic Docs and Payments (EDAPT) • Direct Mail Services • Document Imaging Solutions • Fulfillment Services Our benchmark for customer service has always been to be the best in our industry. MPX has been awarded the title of being one of the "Best Places to Work in Maine" for the last 10 years. Visit https://www.mpxlinq.com/careers for the latest job listings. Featuring HealthLinq™ by MPX HealthLinq™ is a flexible, scalable, and complete communications solution specially tuned for the varied needs of the Healthcare Insurance market. This comprehensive suite of communications addresses all member and provider interactions by combining state-of-the-art technology with hands-on expertise in communications, design, security, and bi-directional data integration. The Linq™ product can also be applied to the Finance, Insurance, Government and Energy Industries.
Employees
11-50