Roberto M. Aldea

Roberto M. Aldea has been working in the field service management industry for over two decades. Starting their career at Xerox in 1996 as a Field Service Manager, Roberto M. was responsible for service level achievement for the Bay Area Field Service Engineering team. In 2012, Roberto M. transitioned to MRC Smart Technology Solutions, a Xerox Company, where Roberto M. currently serves as a Field Service Manager. In this role, Roberto M. manages Bay Area Field Service Technicians, Technical Specialists, and On-Site Technicians, with a focus on financial profit for technical service teams and cost control.