Cassidy Emerson

Cassidy Emerson is a professional with extensive experience in support and management roles across various industries. Currently serving as a Senior Support Analyst at MRI Software since February 2018, Cassidy provides troubleshooting support for commercial management and accounting software, utilizing SQL for design and ledger cleanup. Prior experience includes positions as IOS Chat Support Team Lead and MAC T2 Technical Advisor from June 2014 to February 2018, as well as roles at KeyBank, including Section Manager in Client Services and Team Manager in Recovery Processing, focusing on client-focused environments and transaction processing. Cassidy also held a Team Manager position at Citi, where responsibilities included supporting quality standards and participating in hiring processes, and served in the US Navy as a Petty Officer 2nd Class, responsible for aviation fuel system maintenance and training. Education is currently being pursued at the University of Phoenix.