MSC Cruises
Giuseppina Illicito is a Customer Service Agent at MSC Cruises since June 2022, specializing in the management and resolution of post-cruise complaints with an emphasis on various service aspects, as well as providing technical assistance for web-related inquiries. Prior to this role, Giuseppina served as a B2B/B2C Front Line Agent, coordinating press trip activities and handling sales and administrative tasks. Giuseppina's career commenced as an English Language Teacher at Helen Doron Educational Group from January to June 2022. Educational qualifications include a degree in Lingue e Culture Moderne from Università degli Studi 'Suor Orsola Benincasa' (2018-2022) and current studies towards a Laurea Magistrale in Linguistica Moderna at Università Telematica Pegaso. Giuseppina also holds a Diploma di Liceo Scienze Umane from Liceo Laura Bassi (2013-2018).
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MSC Cruises
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Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East. The MSC Cruises fleet consists of 22 modern ships with three new vessels due to be launched in 2025, 2026, and 2027. The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board. MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.