Jeremy Rampe

Jeremy Rampe is a Senior Analyst in Product Operations at MSC Industrial Supply Co., where an internal feedback mechanism was established, resulting in over a 10% increase in feedback and issue reporting, alongside a 28% reduction in IT ticket submissions through improved ticket routing processes. Prior experience includes Tier 2 Support in Global Escalations Operations at Verizon, focusing on data analysis and effective customer account management, and as a Production Control Coordinator at Dell Technologies, where new processes for packaging materials were developed and communication between departments and vendors was streamlined. Jeremy holds a Bachelor's degree in Computer Science with a focus on Digital Art and Design from Fullsail University.