Joana Dias

Joana Dias is a seasoned professional in customer experience design and UX/UI, with a strong background in project management across various sectors, particularly in healthcare and digital services. Currently serving as Customer Experience Design & Research Lead at MSD Portugal, Joana focuses on developing customer journeys, managing a team of Agile professionals, and utilizing AI in newsletters. Previous roles include Senior UX Designer at Axians Portugal, where Joana led UX/UI design for public service projects, and UX/UI Designer positions at Oney and TIMWE, optimizing omnichannel experiences and enhancing customer satisfaction. Joana holds multiple certifications in design and management, and has undergone significant training in Design Thinking and usability testing.