Juan Diego del Castillo

Juan Diego del Castillo is an experienced professional in customer success and business operations, currently serving as a Customer Success Manager at MSP360 since January 2024, overseeing $2M in annual recurring revenue (ARR) while maintaining a high retention rate and driving expansion. Juan founded Manyas Pop Up in November 2018, where responsibilities include creation and operations of a startup restaurant. Prior to this, Juan held positions at Culture Amp and Tripadvisor, managing substantial ARR and driving significant net revenue retention growth through strategic relationship management. Early career experience at SPQR involved leading a team in a high-end operations environment, consistently exceeding performance quotas. Juan holds an Associate of Arts in Culinary Arts and Hospitality Management from City College of San Francisco and a Bachelor of Arts in Business Administration and Management from Universidad de Lima.